Supplier Performance & Contract Management Agent

MHIRJ is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry. We’re looking for a Supplier Performance and Contract Management Agent to join our ranks!

Purpose of the role

The Supplier Performance & Contract Management Agent plays a key role in managing and optimizing existing supplier relationships, ensuring contract compliance, supplier performance, and cost control. This role owns the supplier relationship and ultimate supplier performance in the supply chain. The ideal candidate is driven, has excellent communication and relationship management skills, experience with complex issue resolution and negotiation.

Here are the daily responsibilities for a Supplier Performance and Contract Management Agent:

• Manage and amend existing contracts; including commercial communication, ensuring contractual coverage, commercial terms and supplier performance aligns’ with business needs.
• Maintain and strengthen supplier relationships through regular communication and collaboration.
• Ensure internal and external stakeholders’ adherence to the contractual terms, including lead times and pricing conditions.
• Coordinate annual catalog updates and price escalations with vendors.
• Manage RFSE process (Request for Supplier Evaluation) for existing suppliers when applicable.
• Propose and drive initiatives that will lead to cost-savings, cost-avoidance or continuous improvement for the organization.
• Manage supplier performance and quality compliance, including:
• In-Service support to operators (In-Service Supplier Management “ISSM”)
• Supplier scorecard tracking and performance KPIs through SMR’s (“Supplier Management Review”)
• Identify and address any performance gaps and non-compliance issues.
• Support the value stream’s logistics and procurement teams with supplier performance and other complex issues ensuring adherence to contractual commitments
• Build and handle claims, recovery plans, and supplier get-well initiatives.
• Manage the Product Change Management Process (Service Bulletins) and Notification of Change (NOCs) from suppliers.
• Oversee Price & Offer ability (P&O) activities, ensuring pricing accuracy and supplier compliance to the project.
• Work cross-functionally with internal stakeholders from the value-stream, other value streams and other departments to improve supplier processes, performance and compliance.

Here is what is required to succeed:

• Bachelors’ degree or diploma in supply chain management, business administration, procurement, or related field.
• Minimum 3 years of experience in supplier management, sourcing, procurement, or contract management.
• Experience in aerospace or manufacturing is an asset.
• Strong understanding of supplier performance management, compliance, commercial contracts and respective terms and conditions.
• Experience in handling supplier claims, recovery plans, and price negotiations.
• Familiarity with supplier scorecards, KPIs, and performance tracking tools.
• Excellent problem-solving, issue resolution and negotiation skills.
• Experience with ERP systems (SAP or similar) and procurement tools is an asset.
• Proficiency in Microsoft Suite (Excel, Powerpoint, Outlook).
• Excellent ability to communicate, collaborate and resolve issues effectively with suppliers and internal stakeholders.
• Ability to build and maintain relationships with internal and external partners.

If your experience aligns with the qualifications for this role, we encourage you to apply – we’d like to hear from you!

Why join us?

Do you have a passion for aviation? Are you eager to make a meaningful impact on customers? Do you aspire to a fulfilling career a Supplier Performance and Contract Management Agent? If yes, you’ve landed at the right place. At MHIRJ, we recognize and value your contributions to our One Unified Team.We live by our values and embody our behaviors which drive our success. Take flight with a team that shares your passion and supports your journey. Let’s soar together at MHIRJ!

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Competitive Health, Dental & Vision Insurance
• Yearly vacation bank
• Competitive compensation & an annual bonus plan
• Retirement saving plans
• Employee discounts and so much more!

MHIRJ is an equal opportunity employer and encourages women, Aboriginal people, persons with disabilities and members of visible minorities to apply.