IT Service Desk Specialist II

For over 130 years, Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Mitsubishi Heavy Industries America, Inc. (MHIA), headquartered in Houston, Texas, serves as MHI’s North American headquarters. Since 1979, MHIA has supported customers in various sectors, including energy, industrial machinery, data centers, engineering, transportation and aviation.

We invite you to explore this exciting opportunity and discover how your experience and expertise can contribute to our team, our continued success, and our MISSION NET ZERO commitment.

SCOPE:

As an IT Service Desk Specialist II, you will support activities within service desk, supporting customer needs, documentation creation, configuring user accounts, configuring laptops, desktop support (troubleshooting), conference room equipment and inventory management.  1st level support for networking, cloud, applications and troubleshooting other IT services, as necessary.

JOB RESPONSIBILITIES:

• Provide first-level technical support by diagnosing and resolving issues involving laptops, desktops, applications, peripherals, conference-room equipment, networking, cloud services, and other IT systems.
• Great verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization;
• Accurately record, update and document requests utilizing the service desk software;
• Identifying and interfacing with all key stakeholders in a professional manner;
• Assists with the software and hardware asset lifecycle from acquisition to disposal;
• Install and configure new or reimaged IT equipment and update/order inventory accordingly;
• Assist and orient new hires with initial usage of IT systems as well as training team members on IT processes and/or end-user software;
• Troubleshoot and administers laptops, desktops, applications, printers, copiers, fax machines, telephones, monitors, and other IT equipment as required;
• Support project work as required by leadership, such as performing tasks, updating project schedule with status and reporting issues, etc;
• Ability to create documentation such as, but not limited to: SOPs, How To’s and Process Training, etc;
• Contribute to building a positive team spirit and ONETEAM culture while embodying the Team Values daily;
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties;
• Available for after-hours, on-call rotation as scheduled;
• This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned.

MINIMUM REQUIRED QUALIFICATIONS:

• Education Requirement: Bachelor's degree (BS) from four-year college or university; in a field related to technology, such as Computer Science, Management of Information Systems, Software Engineering or Cyber Security. Other degrees classified as STEM will also be considered.
• Experience: Minimum of four (4) years of relevant experience, or equivalent combination of education/experience.
• Novice knowledge of Office 365 (Word, Excel, PowerPoint, SharePoint, Visio, and Project) is required.

PREFERRED QUALIFICATIONS:

• Novice knowledge of infrastructure, networking and cloud (Azure) environments, is preferred.
• Novice knowledge of Tanium, Endpoint Manager, SAP, CRM (Dynamics), Windchill, SharePoint SPO, MS Project or experience with other Project Management software, is preferred.

WORKING CONDITIONS:

• Travel: Up to 15% by land and/or air.
• Weekend/late night work if applicable: Support nights and weekends to uphold customer needs and project/implementation schedules.
• Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• The employee is occasionally exposed to toxic or caustic chemicals. The employee’s working environment maybe loud.  The employee may be required to adhere to the Customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

Why Should You Apply?

• Medical, Dental, Vision, and Behavioral Health Benefits
• Competitive 401(k) Matching Program
• Company-Paid Life Insurance, Short-Term Disability, and Long-Term Disability Coverage
• Paid Vacation, Sick Time, and 15 Paid Holidays
• Learning and Development Opportunities, Including Tuition Reimbursement
• Opportunities to Support Quality, Innovative Solutions that Contribute to a Net Zero Future.

MHIA regrets that it is unable to sponsor employment Visas or consider individuals on time-limited Visa status for this position.

Equal Employment Opportunity

Mitsubishi Heavy Industries America, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other status protected by applicable law.

E-Verify

Mitsubishi Heavy Industries America, Inc. participates in E-Verify to confirm the employment eligibility of newly hired employees.

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