Payroll Customer Success Manager

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Payroll Customer Success Manager to join our team. This is a role based out of our Houston, TX Office.

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

SCOPE:

The Payroll Customer Success Manager is a strategic and technical liaison between MHIA and its affiliates in North America, and the payroll vendor. This role leverages exceptional customer service, and technical payroll expertise to ensure the ongoing delivery of payroll services across the organization. This includes identifying payroll needs and managing the payroll vendor relationship to ensure a consistently successful payroll program. The position maintains a focus on process improvement to ensure continued customer satisfaction and vendor alignment that meets business objectives.

JOB RESPONSIBILITIES

• Drive payroll operational efficiency by successfully managing the payroll service provider relationship, ensuring a positive internal customer experience.
• Act as an escalation point for payroll issues, collaborating with the vendor to resolve concerns promptly and provide effective solutions.
• Possess a comprehensive understanding of the payroll provider contract, including the responsibilities of internal customers and vendors, to ensure the proper delivery of services.
• Proactively and effectively communicate with customers, ensuring transparency and alignment with their payroll requirements.
• Liaise with internal customers to understand evolving business needs and collaborate with the payroll service provider to develop effective payroll solutions.
• Oversee payroll system configurations to ensure they align with MHI Group companies’ practices.
• Facilitate accurate and timely payroll processing for both expatriates and domestic employees by acting as a liaison between the payroll vendor and internal customers.
• Ensure compliance with internal policies, tax regulations, labor laws, data security, and change management by regularly auditing payroll vendor processes.
• Monitor the delivery of monthly, quarterly, and year-end reporting and payroll-related accounting by the payroll vendor.
• Ensure the accurate remittance of federal, state, and local payroll taxes to government agencies by the payroll vendor.
• Leverage a thorough understanding of the business and payroll vendor services to recommend continuous improvements to payroll processes.
• Perform other relevant duties as assigned, supporting the overall payroll program and business objectives

REQUIRED QUALIFICATIONS & SKILLS

• Education Requirement: Bachelor’s degree in business, Finance, Accounting, Human Resources or related field; or equivalent combination of education and experience. 
• Experience:
• Minimum of five (5) years related payroll experience. At least three (3) years of management experience leading a payroll team
• Any special skills/training/certifications:
  • Excellent communication, presentation, and interpersonal skills with the ability to influence stakeholders at all levels.
  • Expert knowledge of federal and multi-state payroll laws and regulations required including payroll tax.
  • Experience with payroll systems
  • Strong MS Excel skills
  • Understands various HR disciplines and their role and impact on business as it relates to payroll, benefits, taxation, accounting, employment documentation and general HR practices.

PREFERRED QUALIFICATIONS:

• Certified Payroll Professional (CPP) Designation Preferred
• Experience with Human Resource software is preferred (SAP SuccessFactors EC is a plus).
• Experience with Paylocity, ADP and UKG
• Canadian Payroll Experience
• Project Management experience

WORKING CONDITIONS:

• Travel: 20 % domestic
• Fully onsite
• Weekend/late night work if applicable: Occasionally.
• Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear. Frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Company-provided STD and LTD
• Parental Leave
• Company-Provided Life Insurance and AD&D
• Paid time off: vacation, sick time, personal time and 15 holidays
• Tuition Reimbursement Program
• Behavioral health support
• Committed to quality products and services.
• Great working environment and culture

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants are strongly encouraged to apply.

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