Upgrades Manager

Summary

The Upgrades Manager will be responsible for maximizing sales upgrades sales/revenue with existing customers. This position will involve a high degree of sales strategies and planning. This role is suited to a confident and organized, sales professional, who supports the CSB Account Manager sales objectives to increase the division’s revenue plan. 

Roles and Responsibilities

• Foster an environment of teamwork, compliance, and continual improvement.
• Adhere to the Company's objectives, i.e. Safety, Quality, Environmental and Information Security
• Ensure compliance with departments standard operating procedures.
• The Customer Service Business Upgrades Manager reports directly to the Customer Service Sales Manager and will be responsible for developing long term relationships with MCOI customers and CSB Account Managers.,
• Upgrades Manager must be a self-starter and will act as the primary liaison between customers and cross functional team members to ensure the timely and successful delivery of solutions to support our customer’s needs.
• Act as the primary point of contact between Customers and MCO-I on all upgrades assigned to customers.
• Lead technical sales seminars/lunch & learns with customers to present benefits of our technical solutions.
• Closely collaborate with CSB Engineering to identify applicable technical offerings to existing machine fleet
• Develop Customer Service upgrade opportunities regarding MCO-I
• Identify and grow opportunities within the Americas and collaborate with other MCO-I team members to ensure upgrades growth goals.
• Exhibit the ability to address and resolve customer related issues.
• Bring existing industry relationships to MCO-I as realized customers.
• Participate in the coordination of compiling quotes inclusive of supporting the development of complex proposal. 
• Familiarity of contractual (T&C’s) requirements and negotiations.
• Establish productive, professional relationships with key personnel in customer accounts.
• Proactively assesses and validates customer needs on an ongoing basis.
• Preparation of Sales reports involving collection and analysis of sales information.
• Forecast and monitor key Account Metrics on a weekly/ monthly/ quarterly basis.
• Meet assigned targets for profitable sales volume and strategic objectives.
• Maintain high customer satisfaction ratings that meet company standards.
• Attend weekly business unit meetings and training sessions.
• Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Requirements

• BA/BS degree in engineering or technical related field
• 10+ years of strategic technical sales experience in an After Market/ After Sales environment
• Experience in Oil & Gas, Petrochemical and Power Generation industries with centrifugal compressors and steam turbines and related turbomachinery.
• Highly organized, self-motivated, and able to work independently, as well as work within a TEAM atmosphere.

Preferred Skills

• Proficiency with essential Microsoft Office tools (Excel, Word, and PowerPoint)
• Ability to produce effective reports, forecasts, and presentations.
• Adheres to all company policies, procedures, and business code of ethics.
• Proven Account Management or Technical Sales experience with rotating equipment products and customers.
• Strong familiarity with customers in the O&G, Power Generation, Petro-Chemical and other Industries.
• Broad technical knowledge of the entire range of company products and services, to effectively present CSB solutions to customers.
• Demonstrated ability to communicate clearly, present solutions and influence effectively at all levels of the organization.
• Familiarity with promoting upgrades capabilities of OEM equipment.
• Excellent verbal and written communications skills.
• Excellent listening, negotiation, and presentation skills.
• Conduct business as a representative of the company in a professional and ethical manner.
• Ability for overnight travel approximately 50%.
• Exhibit and promote positivity within the organization.

Physical Demands 

• Ability to sit and work in front of a computer for majority of the day.
• Minor lifting of files and/or boxes < 5 lbs.

Work environment

• Office environment.