Field Service Engineer II

Company Name:  Mitsubishi Heavy Industries America, Inc.

Hunt Valley, MD, US, 21031

Job Description: 

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Field Service Engineer II to join our team. This is a hybrid opportunity at our Hunt Valley, MD location.




For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.




Through the years and continuing through today, Mitsubishi Heavy Industries America Corrugating Machinery Division (CMD) serves the growing, dynamic packaging industry with leading edge equipment systems, sales, parts, technical and field support, making it one of the most respected suppliers to converters in North and Central America.  


The Field Service Engineer II is responsible for overseeing the setup and installation of new corrugating and/or box making machines. This role is also responsible for performing troubleshooting and repairs for MHIA Corrugating equipment and providing training to machine operators




  • Work from prints, specifications and manuals, works orders and training guides;
  • Travel to customer sites to oversee the setup and installation of new corrugating and/or box making machines. Work with riggers, millwrights, and other equipment to properly position machine in place;
  • Install electrical and hydraulic connections as required. Perform leveling and geometric checks and ensure proper alignment and operation of units;
  • Train operators on machine functions and maintenance procedures. Observe operations to ensure that proper procedures are followed;
  • Respond by telephone or electronically to requests for support from customers and travel to customer sites to respond to problems with machine operations. Observe machine operation, check for operator error, and mechanical, hydraulic and electrical malfunctions. Disassemble machine, diagnose problems, and determine extent of repairs required;
  • Advise customers when installing new or used MHIA equipment and help with any and all modifications on MHI equipment while maintaining accurate records of all work performed.
  • Make required adjustments, order and replace parts as required. Set and align units and check for proper operation following repair;
  • Provide instructions to contractors as necessary;
  • Make travel arrangements for assigned trips to customer sites including flight, lodging and rental car reservations in accordance with established company policy. Prepare and submit documentation for invoicing and expenses in prescribed format in accordance with established policy and practices.
  • Perform or assist with operations, as required to maintain workflow and to meet schedules and quality requirements. Notify supervision of unusual equipment or operating problems and the need for additional materials and supplies;
  • Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area clean and in an orderly condition;
  • Participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements and policies;
  •  Maintain the highest degree of honesty and integrity at all times.
  • Perform other related duties as assigned by management.




  • Education Requirement: High School Diploma/GED or equivalent combination of education & experience
  • Experience: At least 5 years of relevant experience or equivalent combination of education and experience.


  • Any special skills/training/certifications:
    • Demonstrated proficiency and ability to work independently.




  • Travel: High volume business travel nationwide with little to no advance notice
  • Working Hours: Work will be performed at the request of the customer, anytime including day or night hours. High volume weekend work activity
  • Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear. Frequently lift and/or move up to 30 pounds.


Why Should You Apply?


  • Excellent Benefits (Medical, Dental, Vision & 401K Matching)
  • Excellent growth and advancement opportunities
  • Paid vacation, sick time and 15 holidays
  • Committed to quality products and services.
  • Great working environment and culture


MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.



Nearest Major Market: Baltimore