Director of Quality Assurance

Company Overview

At Mitsubishi Power, we're not just building better clean energy technologies; we're architecting a better future. Our team is boldly redefining power generation to accelerate the world's energy transition. We operate as one team, pushing toward our vision of the future. We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous. Together, we’re building the future we all aspire to - making net zero a reality.

Role Overview

Our New Generation Systems (NGS) Business Excellence (BE) team is responsible for driving NGS strategic initiatives in quality, process, and system improvements, aligning with our long-term vision and operational priorities. We are seeing a Director, Quality Assurance, to join our growing team.

The Director, Quality Assurance, is a senior leadership position responsible for overseeing and managing all quality assurance processes within our New Generation Solutions (NGS) organization. This role ensures that products and services meet required standards of quality, reliability, and performance. The Director develops and implements Quality Management Systems (QMS), conducts audits, leads continuous improvement initiatives, and serves as a key liaison with internal and external stakeholders to promote best practices and a culture of customer-focused excellence.

Key Responsibilities

• Demonstrates our core competencies: Action oriented, change champion, customer-focused, developing self & others, and ownership

Quality Management Systems (QMS):

• Develop, implement, and manage QMS to ensure product and service quality.
• Maintain and improve quality standards, policies, and procedures aligned with organizational strategy.

Quality Assurance and Control:

• Oversee quality control processes to ensure products and services meet quality standards.
• Conduct regular audits and inspections to identify and address quality issues.
• Establish and monitor quality KPIs in collaboration with business partners.

Compliance and Regulatory Standards:

• Ensure compliance with industry standards, regulations, and company policies.
• Coordinate with regulatory bodies and external auditors as required.

Continuous Improvement:

• Lead and implement continuous improvement initiatives and best practices to enhance quality and operational efficiency.
• Implement best practices to reduce defects, improve processes, and increase customer satisfaction.

Risk Management:

• Identify and mitigate quality-related risks to ensure product reliability and safety.

Customer Satisfaction:

• Monitor customer feedback and complaints to identify and address quality issues; implement initiatives to improve customer satisfaction and loyalty.
• Build and maintain strong relationships with internal teams and stakeholders.

Training and Development:

• Develop and deliver training programs to enhance quality awareness and skills within the NGS organization.
• Ensure the QA team is up to date with latest industry standards and best practices.

Leadership and Team Development:

• Lead and mentor the quality assurance team, fostering a culture of high performance and professional development.

Requirements- Key Skills and Competencies

Quality Assurance Expertise:

• Deep expertise in quality assurance and control processes, systems, and standards.
• Knowledge of industry specific quality regulations and best practices.

Strategic thinking:

• Ability to develop and implement strategic quality plans with business objectives and provide recommendations to senior management.

Leadership and Management:

• Strong leadership and management skills; ability to inspire and lead a high-performance quality assurance team.
• Experience in managing cross-functional teams and cross-collaboration with other senior executives and stakeholders at all levels.

Analytical and Problem-Solving Skills:

• Strong analytical skills and the ability to interpret complex data and provide actionable insight and data driven decisions.
• Excellent problem-solving skills and a proactive approach to identifying and addressing quality challenges.

Communication and Interpersonal Skills:

• Outstanding communication skills with the ability to effectively present quality information to stakeholders at all levels, both internally and externally.
• Strong interpersonal skills with the ability to engage, build and maintain relationships with internal and external partners.

Technology Proficiency:

• Proficiency in quality management software tools.
• Experience with data analytics, and business intelligence platforms.

Education & Experience

• Bachelor’s degree in quality assurance, engineering, or a related technical

discipline (advanced degrees such as MBA preferred).

• Professional Certifications or Memberships such as Certified Quality Engineer (CQE), Certified Manager of Quality/Organizational Excellence (CMQ/OE), American Society for Quality (ASQ), etc., is a plus.
• Minimum 10 years’ experience in quality assurance and continuous improvement within relevant industries (e.g., Power Generation, EPC projects, construction, manufacturing).
• At least 7 years’ experience in a leadership or management capacity.
• Expertise in QMS standards (ISO-9001 or equivalent) and audit processes.
• Familiarity with Lean Six Sigma principles (Green Belt or Black Belt certification preferred).
• Ability to travel as required by the organization.
• Operational Efficiency (Audit Findings, Corrective Action Closure Rate, Inspection Efficiency)
• Compliance & Regulatory Metrics (Compliance Rate, Regulatory Audit Outcomes)
• Continuous Improvement Metrics (Number of Improvement Projects, Cost of Quality)
• Customer Satisfaction Metrics (Customer Satisfaction Score, Net Promoter Score (NPS).

Why Should You Apply? 

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent development programs and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time, and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Event.

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.