Quality Improvement Leader, NGS

Company Name:  Mitsubishi Power Americas, Inc.

Lake Mary, FL, US, 32746

Job Description: 


Quality Improvement Leader, NGS (New Generation Systems) reports to the VP of Business Excellence. Provides leadership, oversight and commitment to the development, implementation and improvement of quality ensuring customer and business satisfaction. For the avoidance of doubt, NGS quality shall encompass all areas of the business units including but not limited to Estimation, Engineering, Project Execution and Commissioning and proposal/contracting activities. Direct the activities associated with compliance to internal and external requirements and facilitate business assurance initiatives in support of the NGS business strategy. Work with all Business Divisions to ensure execution excellence via a positive business culture, foundation, and a framework of corporate business programs. Support MPW-A Quality Management System processes and communications. Serve as key interface with internal and external stakeholders and collaborate on best practices for enterprise application.



  • Facilitate, manage, and integrate collaboration on First of a Kind, Root Cause Analysis, Corrective Action and Lessons Learned activities with various Business Divisions within NGS as well as internal and external stake holders (i.e., counterparts in Japan, manufacturing, vendors) addressing critical issues posing risk to customer quality satisfaction.
  • Manage development and implementation of strategic NGS quality programs, including methods, timing, and financial impact monitoring to make recommendations to and influence improvement in quality to support, collaborate and integrate with NGS’s business plan and strategy.
  • Develop and implement proactive initiatives which facilitate the development and maintenance of a customer-focused culture.
  • Organize and lead inter Business Divisions forum to communicate quality related metrics to key stakeholders and secure consensus and commitment on associated initiatives across NGS.
  • Collaborate with NGS management, project teams and other organizations to provide quality solutions in accordance with NGS standards and needs.
  • Document quality processes and policies, define and implement improvement opportunities, and monitor performance against established standards and goals.
  • Establish, maintain, and implement communications to increase awareness and improvement of quality issues across NGS.
  • Assist the Business Divisions to work with customers, business partners and suppliers as necessary to better enable customer satisfaction on situations impacting or involving quality.
  • Work with the leaders of each NGS Business Division to develop Quality KPIs to make decisions based on the data regarding cost of quality opportunities.  The KPIs should be direct measures of a department’s product/deliverables to the business and/or customers. The KPIs should also address leading indicators that may affect the quality of the services provided.
  • Manage compliance and conformance aspects of the MPW-A Quality Management Systems including adherence to applicable ISO Standards and MPW Global Requirements. This responsibility will include being the point of contact to the corporate MPW-A QMS team for the ISO audits.
  • Facilitate awareness training across NGS to convey applicable knowledge to business stakeholders. This may include training content development.




  • Maintain professional and technical knowledge by conducting research; attending seminars, educational workshops, classes, and conferences; reviewing professional publications; establishing networks; participating in professional societies; conferring with representatives of contracting agencies and related organizations.
  • Must be able to promote a positive and professional demeanor by optimizing communications techniques and responses through various levels of the corporation.
  • Must be results oriented, possess superior team building and coaching skills, excellent leadership and communication skills.
  • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Contribute to building a positive team spirit reflecting overall awareness of corporate quality perspectives.
  • Apply effective written and verbal communication.
  • Develop Effective presentations, as needed.
  • Protect confidential information by not communicating, disclosing, or using for benefit of third parties.
  • Maintain the highest degree of honesty and integrity at all times.
  • Travel (up to 30%) by land and/or air
  • Perform other such duties as may be required



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


The level of this position will be determined based on candidate experience.


      • Education and/or Experience: Bachelor of Science degree in Engineering Discipline; Minimum ten (10) years of professional work experience in Quality Programs directly related to power generation projects and power generation component manufacturing environment and supplier quality management and control; or equivalent combination of education and training. At least 5 years management experience in quality programs.  
      • Mathematical Skills: Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.  Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations. Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
      • Reasoning Ability: Strong quality and problem-solving background preferred.  Ability to influence decisions and compel action in a complex environment. Ability to define problems, collect and analyze data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
      • Computer Skills: Knowledge of database, project management, spreadsheet, and word processing software, electronic mail, statistical software, graphics, technical diagrams, flow charts, etc.
      • Certifications: ISO certified, Lead Auditor, Certified Quality Auditor (CQA) is highly desirable.
      • Language: English is required. Spanish and Japanese are highly desirable.



The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Up to 30% travel. Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.

Nearest Major Market: Orlando