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Service Engineer

Company Name:  Mitsubishi Heavy Industries EMEA, Ltd.
Location: 

London, ENG, GB, W4 5YA

Job Description: 

Job Title: Service Engineer

Position: Full Time

Functional Area: Compressor & Steam turbine technical service

Location: London, United Kingdom         

Reporting to: MHI-EMEA Compressor Group, and MCO Saudi Arabia (MCOSA)

 

An exciting opportunity to join an expanding and vibrant business utilizing engineering skills.

 

I. Company Information:

Mitsubishi Heavy Industries Compressor Corporation (MCO), a group company of Mitsubishi Heavy Industries, Ltd (MHI), is one of largest global manufacturer and service providers of compressors and steam turbines for Petrochemical and Oil & Gas industries. MCO is located its head office in Hiroshima, Japan and has key manufacturing facilities in Japan (Hiroshima) and USA (Houston).

 

MHI-EMEA is the European based entity of MHI and has a business group in London office dedicated for marketing, sales and after-sales services of MCO's products.


MCOSA (Al Khobar, in Kingdom of Saudi Arabia) is taking care of primary responsibility for after service support for customers in EMEA region. 

 

II. DETAILS / ACCOUNTABILITIES:

As Service Engineer, you will contribute to MCO in its following three main activities.

To perform those tasks, MCO will provide necessary training program to understand and familial with the engineering practices of after-sales service operation for MCO machines.

 

  1. Providing engineering services to Customers
    • Provide first aid in case of emergency at site through close communication between customer's site staffs and MCO engineers.
    • Become a contact point of customers for all technical matters including customer service-related queries (e.g., repair, parts), technical advisory service at site, consultation of service scheme for new prospective projects.
    • Keep in close contact with customers through frequent visit to the site to receive and clarify their queries, and to explain them MCO’s queries and proposals.
    • Follow up of customers status for submitted proposal to secure purchase order.
    • The successful candidate will have ability to build / strengthen trust and relationships with customers to satisfy their needs and develop mutually beneficial business relationship.
       
  2. Communicating with MCO and MCO business partners
    • Provide customer’s requests or any implicit needs to MCO and get their replies.
    • Report a voice of customer, customer’s request including commercial matter and any business-related circumstances in timely manner.
    • Support MCO engineer’s job execution by providing necessary technical information and advice properly and timely.
    • Establish and maintain good communication network with MCO business partners (local agents and service providers).
       
  3. Technical Support to expand service business
    • Promote service menus and TFA dispatch to increase sales volume of aftermarket business.
    • Get the voice of customers to find new service programs.

 

III. Geographical Area in charge:

EMEA Region

              - Mainly European countries

              - Africa (Egypt, Algeria, Nigeria) and Turkey

 

IV. Required Qualification:

  • Must have Minimum 3 years of experience as design engineer of centrifugal compressors or steam turbines, or 2 years as application engineer of centrifugal compressors and steam turbines in petrochemical / Oil & Gas industry, or 3 years as field engineer of centrifugal compressors or steam turbines.
  • Mechanical Engineering or equivalent degree required.
  • Good communications skills with a superior customer focus.
    Fluent in English and local languages.
  • Must have proficient experience & exposure to national and international engineering codes and standards, especially for American Petroleum Institute (API) standards.
  • Have willingness for experiencing continuous improvement processes.
    Experiences for participating in lessons learned, Kaizen events, Six Sigma studies.
  • Have relevant experience with Petrochemical / Oil & Gas clients, products, industry standards and the followings;
  • General policy
    • QCD management / to do what was decided
    • To write down information and data on documents quantitatively with skillfulness of engineering / manufacturing at shop and site
    • Quick response to clients
  • Application of experienced technology
    • Design enhancement of minor parts based on standard design application experience with very low risk in terms of integrity
    • Robustness and performance (rotor dynamics and efficiency)
    • Design enhancement of major key parts based on experience with moderate risk control according to analysis results for strength and performance.
  •  Must have the ability to travel (both domestic and international)

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