Field Service Engineer

Mitsubishi Heavy Industries America, Inc. (MHIA) is looking for a Field Service Engineer to join our team in Las Vegas, Nevada and surrounding states.  

ABOUT MITSUBISHI HEAVY INDUSTRIES AMERICA, INC. (MHIA):

For over 130 years Mitsubishi Heavy Industries (MHI) Group’s innovative and integrated solutions have demonstrated our commitment to creating a positive social impact around the globe. Our range of products and services are tailored to meet our customers’ evolving needs across the commercial aviation, energy, transportation and infrastructure, machinery, defense, and space systems sectors.

Our culture embraces diversity and cooperation, and we promote a healthy balance of professional and personal development, ensuring that your ideas and expertise are valued and respected.

SCOPE:

Through the years and continuing through today, Mitsubishi Heavy Industries America Corrugating Machinery Division (CMD) serves the growing, dynamic packaging industry with leading edge equipment systems, sales, parts, technical and field support, making it one of the most respected suppliers to converters in North and Central America.  

The Field Service Engineer is responsible for managing the installation, maintenance, and repair of corrugating and/or box-making machines. This role also involves diagnosing and resolving issues with Mitsubishi Heavy Industries America (MHIA) Corrugating/Box-making equipment while providing training to machine operators to ensure optimal performance and efficiency.

JOB RESPONSIBILITIES

• Respond to customer support requests via phone or electronically, and travel to customer sites to diagnose and resolve machine operation issues.

• Observe machine operation, check for operator error, and mechanical, hydraulic and electrical malfunctions. Disassemble machine, diagnose problems, and determine extent of repairs required.

• Work from prints, specifications, manuals, work orders, and training guides.

• Travel to customer sites to oversee the setup and installation of new corrugating and/or box making machines. Coordinate with riggers, millwrights, and other equipment to properly position machine in place.

• Install electrical and hydraulic connections as required. Perform leveling and geometric checks and ensure proper alignment and operation of units.

• Train operators on machine functions and maintenance procedures. Observe operations to ensure that proper procedures are followed.

• Advise customers on the installation of new or used MHIA equipment, assisting with modifications while maintaining accurate records of all work performed.

• Make the required adjustments, order and replace parts as required. Set and align units and verify proper operation following repair.

• Provide instructions to contractors as necessary.
• Make travel arrangements for assigned trips to customer sites including flight, lodging and rental car reservations in accordance with established company policy. Prepare and submit documentation for invoicing and expenses in prescribed format in accordance with established policy and practices.

• Perform or assist with operations, as required to maintain workflow and to meet schedules and quality requirements. Report unusual equipment or operational issues, as well as material and supply needs, to supervision.

• This list of responsibilities is not all-inclusive, and an employee may be required to perform other relevant duties as assigned 

QUALIFICATIONS & SKILLS

• Education Requirement: High School Diploma/GED or equivalent combination of education & experience
• Experience: At least 1 to 5 years of relevant experience or equivalent combination of education and experience.
• Key Competencies:
  • Strong problem-solving skills with a proactive approach to identifying and resolving issues.
  • High attention to detail and accuracy in all tasks.
  • Ability to adapt and thrive in a fast-paced, dynamic environment.
  • Strong focus on safety, honesty, and integrity.
  • Strong customer service skills with a commitment to providing a positive experience.

WORKING CONDITIONS:

• Travel: High volume business travel nationwide with little to no advance notice
• Working Hours: Work will be performed at the request of the customer, anytime including day or night hours. High volume weekend work activity
• Lifting/physical requirements: Regularly required to sit for long period, stand, walk, talk and/or hear. Frequently lift and/or move up to 30 pounds.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Excellent growth and advancement opportunities
• Paid vacation, sick time and 15 holidays
• Committed to quality products and services.
• Great working environment and culture

MHIA is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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