Director, PGS Parts Operations and Strategic Planning

Mitsubishi Power Americas, Inc. in Orlando, Florida, is looking for a Director, PGS Parts Operations and Strategic Planning.

SUMMARY

Provide leadership and implementation of parts related matters (Gas Turbine, Steam Turbine, Generator, Auxiliaries, etc.). Lead the team and individual contributors responsible for responding to internal and external requests for quote, order entry, parts planning, delivery, and billing.  Provide insights and collaborate with Supply Chain, S&OP, Sales, Commercial Ops, Engineering, Service Operations and Field Outage Services to maximize customer satisfaction and profitability of Mitsubishi Power Americas. Provide a central point of order coordination and communication for the activities involved with the Order Fulfillment process.  Requires excellent communication skills (written and verbal). 

ESSENTIAL DUTIES & RESPONSIBILITIES

• Identify process and capability gaps and recommend improvements to better meet customer expectations.
• Develop, implement, and maintain procedures to provide standardized processes related to parts processing, including OF, exchanges, S&OP, etc.
• Oversee financial performance of parts business, actual vs as sold reviews, invoice approvals, and A/R collection efforts.
• Participate in offer approvals per GOA level.
• Focus on improving customer experience with quoting and ordering flow parts: quote and delivery cycles, technical information, customer advocacy.
• Support Warranty and Quality (PLM) leadership on warranty related matters for Parts business. Participate in root cause efforts for significant defects to reduce recurrence and contain defects to minimize customer impacts.
• Provide input to pricing analysts, sourcing and factories with cost and delivery targets.
• Lead efforts to identify and resolve urgent customer deliverables as identified via management escalation processes.
• Create a team environment where the team is energized by excellent customer satisfaction.
• Maintain continuous informational exchanges and communications with Sales, Service Operations, Engineering, Field Outage Services and Supply Chain to ensure customer needs (internal and external) are fulfilled timely;
• Lead and direct parts management personnel and provide the guidelines and requirements to achieve complete customer satisfaction for internal and external customers.
• Work with NAM, TGO, and Supply Chain on cost, schedule, quality, and capabilities to support current and future parts strategies.
• Strategize on parts demands and forecast, considering all supply chains (inventory of new and repairable parts, factory supply, vendor supply chain).
• Develop strategies and execute upon, to achieve corporate target inventory levels.
• Support Inventory initiatives within the Diamond Service Network
• Develop departmental metrics that identify and define critical customer service criteria and provide measurements and status to the internal customers.
• Actively monitor material demands in the areas of fulfillment, deliveries and costs; track performance against target metrics.
• Work with other PGS teams to develop, process, and maintain a list of critical emergency spares.
• Provide training or identify training needs within the department to ensure the group’s success.
• Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

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• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Support ISO 9001 compliance and initiatives.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.
• Maintain the highest degree of honesty and integrity at all times.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Bachelor's degree from four-year college or university; with at least five (5) years related of industry relevant experience; or equivalent combination of education and experience.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  The employee is occasionally exposed to toxic or caustic chemicals. The employee’s working environment may be loud.  The employee may be required to adhere to Mitsubishi Power Americas and customer safety procedures including but not limited to, the use of personal protection equipment (hardhat, safety glasses, goggles, hearing and fall protection).

WHY SHOULD YOU APPLY?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent growth and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Events.

Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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