Gas Turbine Service Engineer II

SUMMARY

Gas Turbine Service Engineers are responsible for engineering activities associated with gas turbine field service, assuring rapid disposition of non-conformance reports, and requests for information, evaluation of field issues including data collection and root cause analysis support of gas turbine issues.  The work encompasses Mitsubishi and non-OEM turbine service support.  The Service Engineer III will be required to work with the field service and long term service groups to identify quality improvements and cost reductions to make Mitsubishi Power Americas Inc. parts and services more competitive. The Service Engineer III is an advanced engineering position that requires knowledge of engineering principles and experience in the application of principles.  In this role, the engineer will demonstrate the capability to perform work assignments on a wide variety of routine tasks with limited supervision.  The engineer must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided.  The engineer will be given greater leadership responsibility and some opportunities for direct interface with customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Must be capable of leading service support teams and diagnostic activities requiring interaction with multiple departments to achieve scope requirements in a timely manner.  A Gas Turbine Service Engineer III will perform increasingly difficult work assignments with limited supervision and will actively work to increase product design knowledge and skills;
• Lead RCA and diagnostic type activities that are assigned based on field findings and/or engine operating data;
• Demonstrate creativity in the methods used when compiling solutions for field, operations, and repair issues (speed of delivery, quality, reliability, cost, & performance);
• Utilize and improve upon service support databases such as Non-Conformance Reports, Requests For Information, Service Support System, DSN Network, and Field Service Reports to support the rapid disposition of field or operational issues;
• Participate in field outages to document engine conditions during inspection, disassembly and reassembly, providing sufficient information and recommendations to support the resolution of non-conformances;
• Produce and be capable of evaluating service and design related documents including drawings, specifications, work procedures, first article inspection plans, design review packages and design reports per Mitsubishi Power procedures;
• Provide technical support for sourcing, installing, servicing and repairing turbine components, consumable hardware, and subassemblies.  Such work includes evaluation of material substitutions, alternative methods to manufacture, install and service, and requests to reduce lead time and cost;
• Provide technical support to Field Service personnel with judgment on interpretation of design criteria, evaluation and resolution of field issues, and preparation of work instructions;
• Interface with customer’s on technical matters, when authorized, to support Sales & Marketing,
• Field Service , or Manufacturing Groups  based on an understanding of Mitsubishi Power technical and commercial considerations (confidentiality, contractual obligations, etc);
• Support technical leadership of industry meetings including insurance and lender meetings, user conferences, and industry conferences (Powergen, ASME Turbo Expo, etc.);
• Ensure fleet operating and service experience are effectively communicated and recorded to provide meaningful design feedback enhance the value of products and services provided to customers;
• Support ISO 9001 audits and compliance efforts, and where possible, enhance the documentation and configuration control methods in use by Gas Turbine Engineering Services;
• Ensure products meets or exceed internal and customer requirements;
• Mentor less experienced gas turbine engineers on the design, analysis, and operation of gas turbines;
• Availability for work after normal working hours, weekends, and holidays as required;
• Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Comply with all company policies and procedures.
• Business travel (expected 10 to 30%) by land and/or air as per projects necessity.
• Maintain the highest degree of honesty and integrity at all times.

KNOWLEDGE, SKILLS & EDUCATION      

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: BS degree in Mechanical Engineering or Aerospace Engineering from an accredited college or university; and course work in the major field being associated with turbo-machinery.  A minimum of 6 years engineering design or service experience is required (some work credit may be given for MS or PhD degrees based on the relevancy of course and related project experience). Knowledge of gas turbine engineering including overall turbine configuration, gas turbine configuration, and properties of materials commonly used in turbines, and geometric dimensioning and tolerancing per ASME Y14.5.

• Language Skills: Ability to read and interpret documents such as industry reports and technical journals. Ability to write technical reports and correspondence including customer reports. Ability to effectively present information in one-on-one, small group, and large group situations to customers, clients, vendors and other employees of the organization.
• Mathematical Skills: Ability to perform necessary calculations to satisfy job requirements.
• Reasoning Ability: Ability to make judgment decisions based on specifications or technical requirements.
• Computer Skills: Advanced personal computer skills including graphics (Pro/ENGINEER, AutoCAD), MS Office (Word, Excel, Outlook, PowerPoint, Access), etc.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to; stand, walk, talk and hear. Typical onsite activities may also include climbing on ladders, working on scaffolding, and crawling through confined spaces. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. The employee is regularly exposed to moving mechanical parts.  The noise level in the work environment is usually loud. The employee will be required to adhere to Mitsubishi Power and customer safety procedures, including, but not limited to the use of personal protection equipment (hardhat, safety glasses or goggles, hearing and fall protection).

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed, all team members are subject to contribute to this mission.