Long-Term Service Agreements Program Manager

Mitsubishi Power Americas, Inc. in Orlando, Florida, is seeking a Long-Term Service Agreements Program Manager.

SUMMARY

This position is responsible for the overall management and implementation of Long-Term Agreements (LTSA/LTMA).  Including but not limited to the coordination of resources required to successfully implement the requirements of the LTSA/LTMA contract.

The Service Operations LTA Program Manager is an advanced position that requires capability to perform work assignments on a wide variety of tasks with limited supervision.  The manager must have the capability to make sound recommendations regarding safety, reliability and integrity of the products and services being provided.  The manager will be given greater leadership responsibility and opportunities for direct interface with customers. The LTA Program Manager also manages and coordinates all parties necessary for event planning of the scheduled and unscheduled maintenance, technical responses for customer inquiries, scope recommendations, upgrade opportunities, and operational reviews.

ESSENTIAL DUTIES & RESPONSIBILITIES (I)

• Understand and further develop contract requirements.
• Establish requirements for and track cross-functional internal planning efforts for outages.
• Hold Service Manager responsible for outage event planning, logistic deliverables and communicating requirements clearly via scope definition during event planning.
• Provide project management for contractual endeavors requiring Open, Inspection, Repair, and Close activities.
• Understand and be able to communicate reasons for deviation from planned cost and schedule.
• Provide updates and present deviations to project budgets and schedules.
• Review and approve customer invoices in a timely manner.  Oversee submission and processing.
• Work with finance team and support collections to maintain Accounts Receivable / Cashflow
• Frequent travel to customer plant sites, often weekly, for the purpose of planning outage requirements and meeting with the customer on all contract issues. Help in the development of new processes / improve current processes.
• Review all aspects of the contract, maintain lessons learned, contingency plans, etc.
• Serve as focal point for the resolution of technical issues.
• Explore opportunities to increase sales to existing and/or new customers.
• Maintain accurate information in various systems utilized across the company for outage planning.
• Provide project administration including documentation of warranty issues.
• Resolve warranty issues.
• Track all operating hours and starts for Covered Units / Interval Life Components.  Calculate and report actual operating hours, actual starts and equivalent operating hours to appropriate personnel.
• Coordination of parts, repairs and the ordering of new parts to support outages at the customer’s plant site.
• Understand and follow the history of parts in the units.  This includes the hours, starts and remaining life of parts in the unit and in repair.
• Ensure parts required to implement an outage are on site prior to the start of the outage.
• Expedite parts as required to support the LTSA/LTMA contract requirements.
• When an outage is complete, arrange to ship parts off site for repair.
• Follow the status of repair parts while off site to ensure they return to support the next outage.
• Reorder parts to replace non-repairable parts.
• Forecast part requirements and arrange for parts required by the LTSA/LTMA.
• Follow part orders to ensure parts are manufactured to support outages.
• Consult with engineering on the remaining life of parts that have been in operation.
• Support internal process improvement efforts.
• Perform other such duties as may be required.

ESSENTIAL DUTIES & RESPONSIBILITIES (II)

• Proficiency in all duties as described in level (I).
• Able to train/mentor other LTA Program Managers in certain areas as experience allows.
• Independent and proactive in reporting deviations on Schedule / Budget.
• Improved ability to manage a variety of customers, contracts, and equipment types collaborating with management for decisions.

OTHER DUTIES AND RESPONSIBILITIES

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• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
• Support ISO 9001 compliance and initiatives.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Communicate effectively with subordinates and management at all levels.
• Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
• Comply with all company policies and procedures.
• Business Travel land/air/overnight based on contract’s needs.
• Maintain a good status of your driver’s license and passport.
• Maintain the highest degree of honesty and integrity at all times.

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Bachelor's degree from four-year College or university; or at least six (6) years related experience and/or training; or equivalent combination of education and experience is required for this position.  Experience in power or oil and gas highly preferred.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.  Ability to write reports, business correspondence, and procedure manuals.  Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
• Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.  Ability to apply concepts of basic algebra and geometry.
• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Computer Skills: Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database.

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk and hear. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.  The employee is occasionally exposed to toxic or caustic chemicals. The employee’s working environment may be loud.  The employee may be required to adhere to MPSA and customer safety procedures including but not limited to, the use of personal protection equipment (hard hat, safety glasses, goggles, hearing and fall protection).

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed, all team members are subject to contribute to this mission.

WHY SHOULD YOU APPLY?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching).
• Excellent growth and advancement opportunities.
• Tuition reimbursement and on-the-job training.
• Paid vacation, sick time and holidays.
• Committed to quality products and services.
• Great working environment and culture.
• Employee Appreciation Programs and Events.

Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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