Operations Specialist TOMONI HUB

Company Name:  Mitsubishi Power Americas, Inc.

Orlando, FL, US, 32809


Mitsubishi Power Americas, Inc. in Orlando, FL is looking for an Operations Specialist for our TOMONI HUB Analytics and Performance Center.

****Onsite Position – 12-HR Rotating Shift***


Mitsubishi Power, a power solution brand of Mitsubishi Heavy Industries, is a world leader in power generation and energy storage solutions. It provides power generation solutions that include cleaner natural gas and green hydrogen; renewable energy; hydrogen and battery energy storage; environmental controls; services; and digital solutions for plant operation and maintenance.

Our mission is to provide power generation and storage solutions to our customers, empowering them to affordably and reliably combat climate change and advance human prosperity.



The TOMONI HUB Analytics and Performance Centers have been successfully providing remote monitoring and increasing the use of advanced analytics to make power plants more reliable and profitable.

Operations Specialist are to provide Mitsubishi Power Americas, Inc. customers with technical and operational related assistance pertaining to the performance, operation, and maintenance of gas turbines, steam turbines, generators, balance of plant, and auxiliary systems on a 24-hour shift basis. 

The ideal candidate would have a BA in Engineering and at least 7 years of experience.  Preferred related military experience and training.


Essential Duties & Responsibilities:

  • Proactively monitor live and historical operation data of power plant equipment during scheduled 12-hour shift.
  • Provide real time operational support primarily via phone and email communications for the monitored fleet.
  • Investigate and diagnose active control system alarms, instrumentation anomalies, control system protective actions and monitoring tools predictive/reactive alarms.
  • Interpret and apply technical drawings, control logic, procedures, and other relevant documentation to resolve operational / reliability issues.
  • Provide unit operational risk evaluation, accurate technical description of events, short term countermeasures and escalation of advanced operational conditions to the TOMONI HUB engineering team.  
  • Provide technical recommendations, troubleshooting instructions, and dispositions directly to Mitsubishi Power customers for improvement on all policies, procedures, operations, and technical issues related to customers’ gas turbines, steam turbines, and balance of plant equipment.
  • Provide root-cause analysis and operations reports to Long-Term Service Agreement (LTSA) program managers and customers upon request.
  • Assist in the creation of troubleshooting documentation and root-cause analysis tools.
  • Assist in presenting detailed customer-oriented information on the functions of the TOMONI HUB and related software capabilities.
  • Record daily activities in 24-hour journal and outline deficiencies using Customer Relationship Management (CRM) tools.
  • Utilize suite of analytics software to perform regular data analysis and unit review.
  • Adapt and implement new strategies / tools to enhance the remote monitoring capability and function of the TOMONI HUB
  • Support daily meetings by supplying 24-hr synopsis of the previous day’s activity to inform the service organization of fleet issues and current projects.
  • Support TOMONI HUB Engineering in all areas of TOMONI HUB operations.
  • Provide assistance to the TOMONI HUB Data Support Team as necessary.
  • Perform other such duties as may be required.
  • Complete training and certification program associated with position.

Other Duties & Responsibilities


  • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.
  • Participate in proactive team efforts to achieve departmental and company goals.
  • Contribute to building a positive team spirit.
  • Communicate effectively with all levels of employees.
  • Protect confidential information by not communicating, disclosing to, or using for benefit of third parties.
  • Maintain the highest degree of honesty and integrity at all times.


Knowledge, Skills, & Education


  • Education and/or Experience:  Bachelor's degree (BA) in Engineering from a four-year college or university; or at least seven (7) years related experience and/or training; or equivalent combination of education and experience is preferred (Preferred Candidate Experience - Prior related military experience/training such as; US Navy Nuclear Power Plant Operator)
  • Technical Skills: Programmer experience using Solid Works, Pro-E, SurfCam. Experienced with use of Laser Scanning
  • Computer Skills: Knowledge of database software; project management software; spreadsheet software and word processing software; electronic mail; graphics; technical diagrams; flow charts, etc. Proficient in the use of Microsoft Office products (Word, Excel, PowerPoint, SharePoint and MS Teams), Adobe Acrobat and Documentation Management Systems.
  • Mathematical Skills: Ability to apply advanced mathematical concepts such as exponents, logarithms, quadratic equations, and permutations.  Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
  • Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.



Physical Demands & Work Environment


The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.


Regularly required to sit, talk and/or hear. Occasionally lift and/or move up to 25 pounds. Regularly exposed to moving mechanical parts. The noise level in the work environment is usually loud. Hearing protection may be recommended and/or required in some areas.


Why Should You Apply?


  • Excellent Benefits (Medical, Dental, Vision & 401(K) Matching)
  • Excellent growth and advancement opportunities
  • Tuition reimbursement and on-the-job training
  • Paid vacation, sick time and holidays
  • Committed to quality product and services
  • Great working environment and culture
  • Employee Appreciation Programs and Events


Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

Nearest Major Market: Orlando