Operations Support Specialist I

Mitsubishi Power Americas, Inc. in Orlando, FL is seeking an Operations Support Specialist I.

SUMMARY

Provide accounts administration for Mitsubishi Power Long-Term Service Account Project Managers and Regional Managers. The Operations Support Specialist I is a team support position that requires knowledge of fundamental project management principles, CRM and SAP, organization and developing the application of these principles.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Support PMs on parts quoting (CRM)

• Bookings and SN creation and tracking

• CRM parts opportunity creation and maintenance

• Manage all facets of parts shipments and returns

• Point of contact for Warehouse and Transportation requests

• Preparation of Hot parts repair turnover data

• Work/coordinate with LTSA Repair Program Manager as needed

• Manage LTSA Brown/Ref contract spares (Parts trac)

• Pre-outage planning support: Manage/update pre-outage prep sheet and ensure quality of the process. Support parts availability requirements and establish communication with PMs as well as order fulfillment, transportation, shipping and receiving and other teams as needed to ensure proper planning

• Post-Outage planning support: Collect and review post-outage configuration records, closely work with Field Service Project Management and LTSA PM for configuration records receivable and processing

• Support other Operations Support Specialists in their duties and responsibilities

• Perform sanity checks before parts shipment (Blades and Nozzles)

• Support the review of LTSA Parts rotations quarterly and/or post outage

• Align SAP demand with parts rotations

• Work with internal teams as needed to confirm parts availability

• Work with LTSA PMs to log new items in the Warranty tracker. Generate invoices and credit memos to customer

• Participate in training courses and programs as they relate to overall business and personal development, as well as product-related developments

OTHER DUTIES & RESPONSIBILITIES

• Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources

• Support ISO 9001 compliance and initiatives

• Participate in proactive team efforts to achieve departmental and company goals

• Contribute to building a positive team spirit

• Communicate effectively with subordinates and management at all levels

• Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties

• Maintain the highest degree of honesty and integrity at all times

• Perform other such duties as may be required

KNOWLEDGE, SKILLS & EDUCATION

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education and/or Experience: Accredited degree from college or university; or equivalent combination of education and experience equal to four (4) years

• Language Skills: Ability to read, analyze, and interpret general business financial statements. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public

• Mathematical Skills: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs

• Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

• Computer Skills: Basic personal computer skills including electronic mail, word processing, spreadsheet, and basic database

PHYSICAL DEMANDS & WORK ENVIRONMENT

Regularly required to sit and talk or hear. Occasionally required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed.

WHY YOU SHOULD APPLY

• Competitive compensation and 401(k) matching

• Medical, dental, and vision benefits

• Paid time off and holidays

• Tuition reimbursement and development opportunities

• Collaborative, customer-focused work culture

EEO STATEMENT

Mitsubishi Power Americas, Inc. is an Equal Employment Opportunity (EEO) employer committed to workforce diversity. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic. 

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