Order Fulfillment Specialist I

Mitsubishi Power, Inc. in Orlando. Fl. Is looking for an order fulfillment Specialist I.

ESSENTIAL DUTIES & RESPONSIBILITIES

Receives and process customer inquiries while ensuring that information is clearly transferred to all related teams.

 • Regularly provides status reports for outstanding inquiries.

 • Prepares and reviews quotes/proposals.

• Receives, prioritizes, and processes customer orders.

• Generate specific and clear customer requirements to all implementing organizations; • Regularly provides status reports for outstanding orders.

 • Schedules and releases orders for shipments in accordance with MHPSA policies and customer requirements.

• Prepares invoice/billing document per order terms.

• Provide prompt resolution of customer issues about warranty, suspense, deficiencies, and other contract/purchase order issues.

• Provide afterhours support for outages and emergencies.

 • Work closely with the LTSA and Sales teams to develop and establish a centralized tracking (historical – current – planning) system. Working as a team, coordinate the effort with support functions.

 • Support the development and improvement of processes and procedures and document process descriptions defining specific steps/actions necessary to complete daily functions.

 • Provide assistance with the investigation and resolution of routine problems.

 • Provide assistance in the coordination of activities with other internal departments to meet customer needs.

Provide support as required for Customer Master entry and/or maintenance.

 • Provide assistance and feedback to higher classified personnel on important customer issues.

 • Minimal overnight travel (less than 10%);

• Perform other such duties as may be required.

OTHER DUTIES AND RESPONSIBILITIES

Ensure systems of record are fully utilized, maintained, and are kept accurate.

 • Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.

 • Participate in proactive team efforts to achieve departmental and company goals.

• Contribute to building a positive team spirit.

 • Communicate effectively with all levels of employees.

• Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.

 • Ensure proper control of Export Controlled Data as required by MHPSA policy, and federal and state laws.

 • Always maintain the highest degree of honesty and integrity.

 KNOWLEDGE, SKILLS & EDUCATION To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Basic knowledge of power plant operation, manufacturing techniques and capabilities.

• Education and/or Experience: Bachelor’s Degree in technical or business-related field from an accredited college/university or its recognized equivalent in directly related work experience. Minimum 3 years directly related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.

Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

• Computer Skills: Knowledge of database software; project management software; spreadsheet software and word processing software; electronic mail; graphics; technical diagrams; flow charts, etc.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401K Matching)
• Excellent growth and advancement opportunities
• Tuition reimbursement and on-the-job training
• Paid vacation, sick time, and holidays
• Committed to quality product and services
• Great working environment and culture
• Employee Appreciation Programs and Events

Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.