Order Fulfillment Specialist I

Mitsubishi Power Americas, Inc. in Orlando, FL is seeking an Order Fulfillment Specialist I.

COMPANY OVERVIEW

At Mitsubishi Power, we’re not just building better clean energy technologies; we’re architecting a better future.

Our team is boldly redefining power generation to accelerate the world’s energy transition. We operate as one team, pushing toward our vision of the future.

We value problem solvers, prioritize collaboration, and support each other in an inclusive culture built on accountability and authenticity by demonstrating our values: Safety, Family, Innovative, Inclusive, Accountable & Courageous.

Together, we’re building the future we all aspire to – making net zero a reality.

ROLE OVERVIEW

Receives, processes, tracks, and reports the status of customer quote requests and orders in accordance with Mitsubishi Power customer service standards.

Maintains communication with all groups and organizations contributing to the fulfillment of material demands.

Handles multiple quotes and orders simultaneously while prioritizing work based on schedule demands.

This position is an entry-level role that requires handling requests and providing customer service, guidance, and routine support for products and/or programs.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Receive and process customer inquiries while ensuring that information is clearly transferred to all related teams.
• Regularly provide status reports for outstanding inquiries.
• Prepare and review quotes/proposals.
• Receive, prioritize, and process customer orders.
• Generate specific and clear customer requirements to all implementing organizations.
• Regularly provide status reports for outstanding orders.
• Schedule and release orders for shipment in accordance with Mitsubishi Power policies and customer requirements.
• Prepare invoice/billing documents per order terms.
• Provide prompt resolution of customer issues regarding warranty, suspense, deficiencies, and other contract/purchase order issues.
• Provide afterhours support for outages and emergencies.
• Work closely with the LTSA and Sales teams to develop and establish a centralized tracking system (historical – current – planning).
• Coordinate efforts with support functions and contribute to process improvements.
• Assist with investigations and resolution of routine problems.
• Coordinate with other internal departments to meet customer needs.
• Support Customer Master entry and/or maintenance.
• Provide feedback to higher-level personnel on important customer issues.
• Perform other duties as required.

OTHER DUTIES & RESPONSIBILITIES

• Ensure systems of record are fully utilized, maintained, and accurate.
• Comply with all safety policies, practices, and procedures, reporting unsafe activities to Management and/or Human Resources.
• Participate in proactive team efforts to achieve departmental and company goals.
• Contribute to building a positive team spirit.
• Maintain a valid driver’s license and passport.
• Communicate effectively with all levels of employees.
• Protect confidential information.
• Ensure proper control of Export Controlled Data per Mitsubishi Power policy and federal/state laws.
• Maintain the highest degree of honesty and integrity at all times.

KNOWLEDGE, SKILLS & EDUCATION

• Education/Experience: Bachelor’s degree in a technical or business-related field or equivalent combination of education and experience. Minimum 3 years of directly related experience and/or training.
• Knowledge: Basic understanding of power plant operation, manufacturing techniques, and capabilities.
• Language Skills: Ability to read, analyze, and interpret general business periodicals, technical procedures, or governmental regulations.
• Mathematical Skills: Ability to work with mathematical concepts such as probability, fractions, percentages, ratios, and proportions.
• Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Computer Skills: Proficiency in database, project management, spreadsheet, and word processing software.

PHYSICAL DEMANDS & WORK ENVIRONMENT

Regularly required to stand, walk, bend, talk, and hear.
Must frequently lift and/or move up to 25 pounds and occasionally up to 50 pounds.
May be exposed to toxic or caustic chemicals and loud environments.
Adherence to safety procedures, including PPE (hardhat, safety glasses, hearing, and fall protection), is required.

Mitsubishi Power Americas supports 24/7 service operations with a mission to provide reliable and excellent customer service to both internal and external customers.

WHY SHOULD YOU APPLY?

• Excellent benefits (Medical, Dental, Vision & 401K Matching)
• Tuition reimbursement and professional development opportunities
• Paid vacation, sick time, and holidays
• Collaborative work environment and supportive culture
• Employee appreciation programs and events

EEO STATEMENT

Mitsubishi Power Americas, Inc. is an Equal Employment Opportunity (EEO) employer committed to workforce diversity.
We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.