QA Program Manager - Fleet Risk, RCCA, Warranty

Company Name:  Mitsubishi Power Americas, Inc.

Orlando, FL, US, 32809



The QA Program Manager - Fleet Risk, RCCA, Warranty  reports to the Warranty Senior Manager within the Power Generation Services (PGS) Quality Improvement team with a focus of Root Cause Corrective Action (RCCA). Provides overall leadership and project management expertise to facilitate, manage, and integrate collaboration on Root Cause Analysis (RCA), Corrective Action (CA), and Preventive Action (PA). Manage activities associated with the PGS Fleet Risk Review and its executive decision process. Participates in quality assurance initiatives in support of the PGS business strategy. Support Mitsubishi Powers America (MPA) Quality Management System (QMS) processes and communications. Serve as key interface with internal and external stakeholders.



· Evaluate PGS non-conformance events and determine when formal 8D type Root Cause Analysis processes are required.

· Facilitate, manage, and integrate collaboration on 8D type Root Cause Analysis, Corrective Action, and Preventative Action processes with various Business Divisions within PGS as well as internal and external stake holders (i.e., counterparts in Japan, manufacturing, vendors) addressing critical issues posing risk to customer quality satisfaction.

· Develop, publish, and maintain 8D RCA reports or presentations to inform senior management and external stakeholders of RCA activities and milestones.

· Facilitate and manage RCA alignment meetings to understand priorities, commitments, and customer communication.

· Research and organize PGS Fleet Risk item information to present and share to operations and execution stakeholders at the Risk Promotion Meeting (Tollgate 1). Understanding the risk item information includes defining the potential outcomes, costs, contract implications, unit applicability, recommended preventative action or countermeasure, and impact to corporate brand.

· Coordinate, facilitate, and document the Risk Review Approval Board meetings (Tollgate 2) to seek and align business plan decisions from PGS Directors, General Managers, or Vice Presidents on defined Fleet Risk items.

· Transfer the Fleet Risk business plan decisions and strategy to Service Operations and Execution team leaders for fleet planning and implementation of the preventative action or countermeasure.

· Adopt and incorporate proactive initiatives, which facilitate the development and maintenance of a customer-focused culture.

· Collaborate, advice and team with PGS management, project teams and other organizations to provide quality solutions in accordance with PGS standards and needs.

· Document department processes and policies, define and implement improvement opportunities, and monitor performance against established standards and goals.

· Assist the Business Division to establish, maintain and implement communications to increase awareness and improvement of quality issues across PGS.

· Participate in awareness training across PGS to convey applicable knowledge to business stakeholders. This may include training content development.



· Ensure systems of record are fully utilized and maintained accurate.

· Comply with all safety policies, practices and procedures reporting all unsafe activities to Management and/or Human Resources.

· Participate in proactive team efforts to achieve departmental and company goals.

· Exhibit good change management skills with the ability to influence at all levels of the organization.

· Contribute to building a positive team spirit.

· Communicate effectively with all levels of employees. Strong interpersonal and communication skills; integrative team working style.

· Protect confidential information by not communicating, disclosing to, or using for benefit of 3rd parties.

· Maintain the highest degree of honesty and integrity at all times.

· Maintain valid driver’s license and passport.

· Travel (up to 10%) by land and/or air.

· Perform other duties as assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· Basic knowledge of power plant operation, manufacturing techniques and capabilities.

· Education and/or Experience: Bachelor of Science degree in Engineering Discipline or equivalent combination of education and training. Minimum eight (8) years of professional work experience in Root Cause Analysis (RCA) or Corrective Action Preventative Action (CAPA) processes directly related to power generation projects, component manufacturing, environment, and supplier quality management and control.

· Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to

questions from groups of managers, clients, customers, and the general public.

· Problem Solving: Applies sound judgment in complex situations. Ability to organize highly complex tasks into manageable pieces. Capable of making decisions affecting others outside department, customers and suppliers. Ability to deal with contractual, financial and commercial issues.

· Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

· Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

· Computer Skills: Knowledge of database software: project management software, spreadsheet software and word processing software, electronic mail, graphics, technical diagrams, flow charts, etc.



The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Regularly required to sit and talk or hear. Frequently required to stand and walk. Occasionally lift and/or move up to 10 pounds. The noise level in the work environment is usually quiet. Hearing protection may be recommended and/or required in some areas.

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service as needed and all employees will adhere to this mission.




  • Excellent Benefits (Medical, Dental, Vision & 401K Matching).
  • Excellent growth and advancement opportunities.
  • Tuition reimbursement and on-the-job training.
  • Paid vacation and 11 Paid holidays per year.
  • Committed to quality product and services.
  • Great working environment and culture.
  • Employee Appreciation Programs and Events.



Nearest Major Market: Orlando