Generator Technical Support Manager

Company Overview

At Mitsubishi Power, we are not just building clean energy technologies — we are architecting a better future. Our team is redefining power generation to accelerate the global energy transition. We operate as one unified team, driven by innovation, collaboration, and accountability.

Our culture is grounded in our core values: Safety, Family, Innovative, Inclusive, Accountable, and Courageous. Together, we are making net zero a reality.

Role Overview

The Generator Technical Services Manager (TSM) provides comprehensive technical leadership and support for the Generator Services Business, including both field and shop operations.

This role is responsible for coordinating Generator product line support needs, including outage forecasting, vendor repairs, parts manufacturing requirements, and the training and development of direct reports.

The TSM drives operational excellence by enhancing processes, improving work packages, strengthening personnel capability, and ensuring all assigned KPIs are achieved. This position also carries financial responsibility for the Generator repairs business across internal and external customer relationships, as well as associated Mitsubishi Power America business units.

Travel Requirement: Approximately 50% overnight travel (domestic and/or international).

Key Responsibilities

• Demonstrate core leadership competencies: action-oriented, change champion, customer-focused, ownership mindset, and talent development.

• Develop and coordinate technical cooperation agreements and partnerships with Generator service providers.

• Provide oversight and direction for Field Service outage projects under Long-Term Service Agreements (LTSA) and non-LTSA contracts.

• Establish and maintain standard procedures for Generator Services contract execution.

• Support organizational resource development, tooling forecasts, vendor qualification, and business readiness initiatives.

• Provide technical response and resolution support for Field NCRs.

• Collaborate with internal stakeholders and customers to forecast future service needs and manage CRM inputs.

• Present Generator Service technical updates at user group meetings.

• Review and approve Generator scope-of-work cost estimates.

Qualifications & Experience

• Bachelor’s degree in Engineering (Mechanical or Electrical preferred), or equivalent combination of education and experience.

• 7+ years of experience in generator design, operation, diagnostics, testing, or service.

• Strong understanding of mechanical and electrical design principles.

• Proficiency in project management tools, databases, and Microsoft Office applications.

• Strong analytical, communication, and problem-solving capabilities.

• Valid driver’s license and passport required.

Physical & Safety Requirements

At Mitsubishi Power Americas, safety is our highest priority. Employees are required to follow EH&S standards and utilize appropriate PPE.

This role includes:

• Standing, walking, and bending

• Occasional lifting up to 50 lbs

• Work in environments with noise and potential chemical exposure

Comprehensive training and reasonable accommodations are provided to ensure safe performance.

Why Join Mitsubishi Power?

• Competitive medical, dental, and vision benefits

• 401(k) with company matching

• Tuition reimbursement and structured development programs

• Career advancement opportunities

• Paid vacation, sick leave, and holidays

• Employee appreciation programs and events

• A collaborative culture committed to innovation and excellence

Equal Employment Opportunity Statement

Mitsubishi Power is an Equal Employment Opportunity (EEO) employer committed to workforce diversity. All qualified applicants — regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status — are encouraged to apply.