Technical Support Manager - Mechanical

SUMMARY

The Technical Support Manager will oversee, mentor, and support the growth of Project Managers, Project Engineers, and Mechanical Engineers. Serving as the primary point of contact for team members, this role ensures employees receive guidance in professional development, maintain up-to-date qualifications, and complete performance reviews. The manager will create and manage employee qualification records, implement development plans, and maintain systems of record (e.g., Vairkko). In collaboration with the PGS Training Department, the Technical Support Manager ensures the team’s training is current and aligns with operational needs. Additionally, the role oversees mechanical work performed in both field and shop environments, ensuring quality and compliance.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Manage field employees, including conducting performance evaluations, assigning training, supporting professional development, and addressing employee needs and requests.
• Mentor and support the development of welders, bladers, and machinists.
• Oversee mechanical work performed in field and shop environments, including preplanning, staffing, execution, project management, costs, financials, subcontractor management, quality, and safety.
• Develop and maintain relationships with third-party vendors/suppliers to support mechanical work, including labor, services, tooling, and parts.
• Manage mechanical outage projects for both Long Term Service Agreements (LTSAs) and non-LTSA contracts using either Mitsubishi Power personnel or qualified contractors.
• Review outage documentation to ensure accuracy, completeness, and timeliness, including datasheets, work packages, and final reports.
• Analyze customer feedback and post-outage data to identify areas for improvement in customer satisfaction, resource utilization, and cost efficiency.
• Support and/or lead various functions and processes for the mechanical team, including:
  • Assisting with project controls and quoting.
  • Managing project turnovers and outage execution.
  • Vendor development and evaluations.
  • Financial planning, budget control, and safety training.
  • Developing and approving vacation schedules.
  • Supporting the hiring process and training initiatives.
• Provide technical responses to non-conformance reports related to mechanical fieldwork.
• Develop new services and capabilities to meet customer needs.
• Support user group meetings and provide mechanical team updates.
• Contribute to marketing literature and activities as required.
• Develop and maintain standard field procedures for contract implementation.
• Lead outage optimization initiatives to ensure updated tools, processes, and work packages are understood by the field team.
• Develop subcontractors and seasonal employees to meet operational needs.
• Manage employee leave, including sick time, paid time off, and personal leave, and assist with necessary immigration documentation for travel readiness.
• Conduct audits and inspections of fieldwork during execution to ensure quality and compliance.
• Travel as required (up to 25%) by land and/or air based on service needs.
• Perform other duties as assigned.

OTHER DUTIES AND RESPONSIBILITIES

• Follow all safety policies and procedures, reporting unsafe activities to management or Human Resources.
• Actively contribute to team goals and foster a positive team culture.
• Maintain effective communication at all levels of the organization.
• Maintain a valid driver’s license and passport.
• Protect confidential information and adhere to company policies and procedures.
• Demonstrate integrity and professionalism in all actions.

KNOWLEDGE, SKILLS, AND EDUCATION

To successfully perform this role, the individual must meet the following requirements. Reasonable accommodations will be made for individuals with disabilities:

• Education and Experience: Bachelor’s degree (BA) in Engineering or related field from a four-year college or university. At least six (6) years of relevant experience or an equivalent combination of education and experience.
• Expertise: Strong knowledge and understanding of turbine technology, including design principles (mechanical and electrical), testing methods, diagnostics, operations, and maintenance.
• Language Skills: Ability to read, analyze, and interpret business publications, professional journals, technical procedures, and government regulations. Skilled in writing reports, business correspondence, and procedure manuals. Effective in presenting information and responding to questions from managers, clients, and customers.
• Mathematical Skills: Proficiency in mathematical concepts such as probability, statistics, geometry, and trigonometry. Ability to apply mathematical concepts to practical situations.
• Reasoning Ability: Capable of defining problems, collecting data, establishing facts, and drawing valid conclusions. Skilled in interpreting technical instructions and managing abstract and concrete variables.
• Computer Skills: Proficiency in database, project management, spreadsheet, word processing, email, graphics, technical diagrams, and flowchart software.

PHYSICAL DEMANDS AND WORK ENVIROMENT

The physical demands and work environment characteristics described here are representative of those required for this position. Reasonable accommodations will be provided to support individuals in successfully performing these essential functions.

• While performing the duties of this job, the employee is regularly required to stand, walk, bend, talk, and hear. Frequently required to lift and move up to 25 pounds; occasionally required to lift and move up to 50 pounds.
• Exposure to loud environments and occasional contact with caustic or toxic chemicals may occur. Employees must adhere to all MPWA and customer safety procedures, including the use of appropriate personal protective equipment (PPE), such as hard hats, safety glasses, hearing protection, and fall protection, as required in specific areas to ensure safety.
• The company is committed to accommodating individual needs to ensure safety and success.

Mitsubishi Power Americas Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service. All team members are expected to contribute to this mission.

ENVIROMENTAL, HEALTH, AND SAFETY GUIDANCE

At Mitsubishi Power Americas, safety is our highest priority and a key to our collective success. Every team member plays a vital role in maintaining world-class Environmental, Health, and Safety (EH&S) performance across all operations. We are dedicated to continuous improvement and fostering a safe work environment through comprehensive education, training, proper use of protective equipment, and compliance with all applicable safety standards, regulations, and laws.

All employees are expected to understand and apply safety procedures consistently. Upholding safe practices is a fundamental responsibility and a core condition of employment.

Why Should You Apply?

• Excellent Benefits (Medical, Dental, Vision & 401(K) Matching)
• Excellent growth and advancement opportunities
• Tuition reimbursement and on-the-job training
• Paid vacation, sick time, and holidays
• Committed to quality product and services
• Great working environment and culture
• Employee Appreciation Programs and Events

Mitsubishi is an Equal Employment Opportunity (EEO) employer actively seeking to diversify the workforce and is committed to a policy of equal employment opportunity. Therefore, all qualified applicants regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally recognized protected basis under applicable law, are strongly encouraged to apply.

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