Service Desk Associate

Company Overview

Mitsubishi Power Americas, Inc. supports 365/24/7 service operations for internal and external customers with a mission of providing reliable and excellent customer service. All employees are expected to align with this mission while supporting a collaborative, secure, and customer‑focused IT environment.

Role Overview

The IT Service Desk Associate provides first‑level technical support to end users while gaining hands‑on experience in IT operations. This role supports day‑to‑day IT service desk activities including device setup, troubleshooting, documentation, conference room support, and inventory management. The apprentice will also assist with process improvements and basic automation initiatives, gaining exposure to modern IT tools, cloud technologies, and service management workflows.

Key Responsibilities

• Communicate clearly and professionally with both technical and non‑technical users
• Log, track, and update support requests using the service desk ticketing system
• Provide first‑level IT support for hardware, software, and basic system issues
• Set up, configure, reimage, and deploy laptops and other IT equipment
• Support conference room technology and manage IT inventory
• Assist new hires with onboarding and basic IT system training
• Create and maintain simple documentation such as how‑to guides and process instructions
• Identify opportunities to improve and modernize IT processes, including building basic automation to increase efficiency
• Work collaboratively with the IT team and escalate issues appropriately
• Participate in IT projects and process improvement initiatives
• Handle sensitive information responsibly and follow security best practices
• Comply with all EHS policies and report unsafe activities
• Contribute to departmental goals, teamwork, and a positive work environment
• Maintain the highest standards of honesty, integrity, and confidentiality

Requirements

• Associate’s degree (AS) from a two‑year college or university in a technology‑related field such as Computer Science, Management Information Systems, Software Engineering, or Cybersecurity OR
• Currently enrolled in a college or university program in a technology‑related field
• Ability to make sound judgment decisions based on specifications or technical requirements
• Basic mathematical skills sufficient to perform job‑related calculations
• Novice knowledge of Office 365 applications (Word, Excel, PowerPoint, SharePoint, Visio, Project)
• Preferred (not required):
• Exposure to infrastructure, networking, and cloud environments (Azure)
• Familiarity with tools such as Tanium, Endpoint Manager, SAP, Dynamics CRM, Windchill, SharePoint SPO, or project management software.

Why You Should Apply  

• Competitive compensation and 401(k) matching  
• Medical, dental, and vision benefits  
• Paid time off and holidays  
• Tuition reimbursement and development opportunities  
• Collaborative, customer-focused work culture  

Mitsubishi Power Americas, Inc. is an Equal Employment Opportunity (EEO) employer committed to workforce diversity. We provide equal employment opportunities to all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristic.