SCN Operations Product and System Specialist (EMX)

Company Name:  MHI RJ Aviation Inc

Tucson, AZ, US, 85756-9249 Bridgeport, WV, US, 26330

Job Description: 

As the EmpowerMX Product and System Specialist, here is what you’ll be doing at the core, day to day.

The successful individual will partner with Operations, business stakeholders and IT to administer and analyze work process design, documentation, and flow to improve processes.  This is a technical role within Materials and Operations Teams requiring knowledge of the EmpowerMX system, as well as an ability to partner with various internal and external customers in diverse geographical locations on troubleshooting process and systems impacts driven by business demands.


The Service Center Network (SCN) EmpowerMX Product and Systems Specialist provides support for adherence to project schedules, as well as supporting with the day-to-day service requests, systems maintenance and updates. The SCN Data Team serves as a technical point of contact for all Materials and Operations team members across the SCN and assists subject matter experts with ensuring data integrity, testing of system changes, report writing and analyzing data flows for process improvement opportunities.


The role is executing change requests, gathering requirements, assisting in development of testing and documenting processes that balance the need for MHIRJ to serve its customers with the need for standardization and efficiency. This position is expected to demonstrate a customer-centric, analytic mindset. 


This role may be based in our Tucson, AZ or Bridgeport, WV facility. The individual will perform work in a traditional office environment and commercial airplane hangar. 


Examples of Responsibilities:

  • Manage user accounts/security, creating and providing access to users outside organization's established IT ticket system. 
  • Orchestrate, manage system settings, permissions and configurations to support end users.         
  • Responsible for maintaining and updating business intelligence tools, databases, dashboards, systems.
  • Responsible for maintaining library of model documents, templates, and other reusable knowledge assets.
  • Responsible for generating and preparing standard and custom reports; analyzing and summarizing business and financial data to identify trends, relationships among variables to resolve operations problems for review by managers, internal clients, and other stakeholders.    
  • Assist in the development of enterprise architecture performance standards, principles, metrics, mapping operational activities, processes and required procedures.
  • Responsible for creating training materials for end users regarding processes, principles, procedures, etc.
  • Partner with IT to ensure compliance with change control processes, IT standards, data privacy, and policies.
  • Monitor program performance to ensure efficient and problem-free operations.
  • Responsible for documenting technical specifications and requirements and providing recommended changes to improve computer and business intelligence systems, information technology reports, dashboards, or other outputs.
  • Documents software defects, using a bug tracking system, and report defects or system issues to software developers/third party members and internal/external support teams.
  • Assist in the planning and facilitation of as well as responsible for the coordination of product design reviews to understand user challenges, provide input on technical and functional requirements, define future state process maps, product designs, schedules, or potential problems.
  • Assist in development of detailed project plans.   
  • Assist in ensuring that solutions developed within the organization are aligned to enterprise architecture performance standards, principles, metrics and required procedures.
  • Assist in the development of testing routines and procedures that address areas such as database impacts, software scenarios, error or bug retests, and usability.
  • Responsible for documenting test procedures to ensure replicability and compliance with standards and maintaining databases of known test defects.
  • Responsible for conducting and coordinating testing of software/system updates to ensure that intelligence is consistent with defined needs for end user acceptance and achieves delivery dates.
  • Assist in the development of information communication and operations procedures, disseminating information regarding tools, reports, or enhancements.
  • Review software documentation to ensure technical accuracy, compliance, or completeness, or to mitigate risks.
  • All other duties as assigned.


Required Education, Experience and Abilities:

  • High School Diploma/GED
  • 3+ years’ experience working at an aircraft manufacturer, MRO, or manufacturer of aircraft connectivity products.
  • Possess professional organizational skills and effective written & verbal communication.
  • Proficiency in utilizing personal/business productivity tools including but not limited to the Microsoft Office suite of products.
  • Strong and demonstrated analytical problem-solving skills.
  • Able to multi-task and comply with priorities, even if they change, corresponding with operational needs.
  • Ability to work independently as well as within and between work groups.
  • Must be willing and able to rotate on-call coverage for evening and weekend shifts.
  • Ability to work with international teams in various geographical locations.


Preferred Education, Experience, and Abilities:

  • Associate or bachelor’s degree in engineering, aviation or related technical field.
  • EmpowerMX system experience is preferred.
  • Experience with shop floor control system(s) is a plus.
  • Management level aviation maintenance or experience on Part 145 Repair Station is highly desirable.
  • Understanding of aviation maintenance processes and documentation preferred
  • Experience in aviation MRO documentation/planning software is highly desirable. 


Additional Attributes, Knowledges Skills and Abilities:

  • Deductive Reasoning:  ability to apply general rules to specific problems to produce answers that make sense.
  • Inductive Reasoning:  ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events)
  • Attention to Detail:  being careful about detail and thorough in completing work tasks.
  • Analytical Thinking:  analyzing information and using logic to address work-related issues and problems.
  • Cooperation:  being pleasant with others on the job and displaying a good-natured, cooperative attitude.
  • Integrity:  being honest and ethical.
  • Adaptability/Flexibility:  being open to change (positive or negative) and to considerable variety in the workplace.
  • Dependability:  being reliable, responsible, dependable, and fulfilling obligations.
  • Persistence:  persistence in the face of obstacles.
  • Initiative:  a willingness to take on responsibilities and challenges.
  • Self-Control:  maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
  • Stress Tolerance:  accepting criticism and dealing calmly and effectively with high-stress situations.
  • Independence:  developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
  • Innovation:  creativity and alternative thinking to develop new ideas for and answers to work-related problems.



Join us…here’s the why.

Do want to make valuable contributions with top leaders & customers in the industry? Do you seek a fulfilling career as an EmpowerMX Product and System Specialist? If yes, you’ve landed at the right place. At MHIRJ we value your contribution to our team. We provide robust benefits for you & your family, as well as career growth.


Competitive Salary and an Annual Bonus Plan

Medical, Dental, Vision Insurance

Company Paid Short & Long Term Disability

Wellness Incentives up to $750

Employee Mitsubishi Auto Discount

Prescription Drug Benefits

Dependent Coverage

Employee Assistance Program

401k with Aggressive Company Match of 7%

Health Savings Account

Company Paid Life Insurance

Identity Protection Coverage



Who we are.

On June 1, 2020, MHI acquired the CRJ Series program, which marked the opening chapter of MHIRJ's story. Built on the solid foundations already in place, and with the strong support of the MHI group of companies, the MHIRJ team is committed to serving the regional aviation market and becoming a platform for growth in the industry. MHIRJ has the largest operating base of regional aircraft in the world with service centers situated in Bridgeport, WV and Tucson, AZ.  We partner with regional airlines (our customers) to provide safe and reliable aircraft services, which in turn allow our customers to connect people to their destinations. We provide MRO services for our customers. MHIRJ’s network of service centers, support offices and parts depots are positioned in important aviation hubs in the U.S., Canada, and Germany. Exciting, isn’t it?