Technical Support Specialist

MHI RJ Aviation Group (MHIRJ) is the merging of two important heritages: Mitsubishi Heavy Industries (MHI) and the CRJ Series program. We provide comprehensive critical operational, engineering and customer support solutions including maintenance, refurbishment, technical publications, marketing and sales activities for the global regional aircraft industry.

Ready to take your tech support skills to new heights?

MHIRJ is the world’s largest regional aircraft support network, and we’re looking for a Technical Support Specialist to join our team. This is your chance to work with EmpowerMX, a leading SaaS platform that powers maintenance operations for the aviation industry.

We’re seeking a Technical Support Specialist with aviation or EmpowerMX experience to provide Tier 1 support for our aviation maintenance SaaS platform. In this role, you’ll be the first point of contact for users, ensuring smooth system operations, accurate data, and exceptional customer experiences. Essentially, you are the data integrity and system support expert for maintenance operations. This role is critical for operational efficiency because accurate data in EmpowerMX drives maintenance planning, labor tracking, and compliance—all of which impact aircraft turnaround times and safety.

What You’ll Do

• Be the first point of contact for EmpowerMX users across our service centers.
• Troubleshoot issues, document tickets, and provide Tier 1 support.
• Train users on system processes, new features, and best practices.
• Audit and maintain master data for accuracy and compliance.
• Create simple tools and queries to help users extract and interpret data.
• Collaborate with IT and vendors on system enhancements and upgrades.
• Identify data discrepancies, suggest process improvements, and help optimize workflows.

Qualifications

• Associate’s degree in Information Systems, Aviation Management, Business, or related field.
• Previous experience in SaaS or ERP support helpful.
• Advanced Excel skills and familiarity with data extraction.
• Strong communication skills and ability to train non-technical users.
• Commitment to data accuracy & attention to detail.
• Knowledge of aviation maintenance or MRO processes.

Why Join Us?

At MHIRJ, we recognize and value your contributions to our One Unified Team.  We live by our values and embody our behaviors which drive our success.  Take flight with a team that shares your passion and supports your journey. If your experience aligns with the qualifications for this role, we encourage you to apply – we’d like to hear from you!

We provide comprehensive benefits for you and your family, as well as ample opportunities to grow your career.

• Comprehensive medical, dental, vision and prescription coverage
• Flexible Spending and Health Savings Accounts
• Company paid life insurance and short-term disability
• Annual wellness incentives up to $750
• Employee assistance program
• 401K with 7% company match
• Annual bonus plan
• Paid vacation, sick time, and holidays

We do not discriminate in employment based on race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. 

We do not currently provide sponsorship to work in the United States. All applicants for U.S. jobs must be a United States citizen or be authorized to work in the United States.