After Sales Engineer

Division:        Technical 

Reporting to: Manager of After Sales Team 

Position:        Full Time 

Summary:

After Sales Engineer carries out various activities related to technical support for distributors and partners in territories in charge, which is related to air conditioning and refrigeration, cooperating with MTH service/design section and with factory service section report to General Manager in the Technical Division.

The job holder will do various services for products for customers (providing service on site, commissioning of product, and creating presentation). The engineer is required to continuously develop their knowledge in technical specification of MHI products. The activities include planning service for new products, instructing service methods and promoting new MHI products.

Main Duties:

Technical support to distributors/ customers

• Respond to technical inquiries by e-mail or phone without any delays Investigate the unit troubles/claims
• Visit the site for commissioning / trouble shooting for customers/distributors Visit distributors'/ customers' office to provide response{s) to their inquiries Check the drawing of projects {unit/ pipe/ electrical installation), setting, and check the operation data
• Submit reports for technical supports for site visits 
• Support MTH/MACO after sales activities
• Support spare parts activities for the operation team to improve spare parts delivery

Prepare MHI technical supports documents (in English and in other European languages)

• Propose ideas to improve technical documents for distributors 
• Create new service tools
• Support MTH/MACO design section/service section activity

Register subsidy schemes/ certification programs

• Register new products with national subsidy schemes, quality certification schemes and other country requirements
• Arrange and support random tests as required

Survey the market information for new products

• Benchmark competitors’ new products continuously and making comparisons;
• Survey relevant standards / regulations / EU directives;
• Visit exhibitions to investigate new products / market information;
• Attend relevant seminars / meetings relating to heat pump industry associations.

Required Qualifications:

• Degree in Engineering or equivalent

Experience, knowledge and skills:

•    Technical experience in air conditioning and/or refrigeration manufactures/distributors

•    Knowledge in refrigeration cycle; commercial refrigeration system; VRF system; chiller system; building management system; EU regulations/ directives related to air conditioning / refrigeration

•    Strong interpersonal and communications skills

• Fluent English, both oral and written
• Strong communication skills
• Strong problem solving skills
• Multi-tasking
• Knowledge of other European language(s) could be beneficial

•    Prioritizing skills

•    Understanding of customer requirements

•    Advance knowledge in Microsoft (Windows, Word, Excel, PowerPoint) 

• Create and carry out presentations;
• Analyze operation data of the products.

•    Business trips across Europe with a short notice will be required 

• Status to travel Europe without visa is required.

Location: 
Stockley Park, Uxbridge, UB11 1ET

Working Hours:  
Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)