Technical Sales Engineer Air to Water Heat Pump

Division:         Technical 

Reporting to:  General Manager 

Position:         Full-Time 

Summary:

Technical sales engineer will carry out various activities related to the support of distributors and partners in territories in charge[*];which is related to Air to Water heat pump, cooperating MHI design/aftersales section and MHIAE sales/aftersales teams  and MHI factories under supervision of the section manager. 

The job holder will promote new products for distributor’s technical knowledge (creating presentations, organizing product seminars), and do various services for products for customers (providing service on site, commissioning of product). The engineer is required to continuously improve their comprehension of technical specification of MHI products, and then to promote MHI products. The activities include benchmarking, marketing analysis, product planning, and supporting activity of joint development with European manufacturers.
[*] Europe, CIS (Commonwealth of Independent States) 

Details / Accountabilities: 

Technical support to distributors / end users / consultants

• Respond to technical inquiries by e-mail or phone without any delays
• Investigate the unit troubles/claims by analyzing operation data with utilizing service tool
• Visit the site for commissioning / trouble shooting for end users/distributors
• Visit distributors’ / customers’ office to provide response(s) to their inquiries/ support their activities
• Check the drawing of projects (unit / pipe / electrical installation), setting, and check the operation data
• Submit reports for technical supports for site visits
• Support spare parts activities for the operation team to improve spare parts delivery
• Calculate performance and/or cost-saving benefits
• Submit technical sales proposals
• Organize maintenance scheme
• Visit sites for water sampling, water analysis to improve products

Collaborate with European manufacture to provide solution to enhance the sales of MHI products

• Maintain the collaboration with European manufactures (Water tank, Plate heat exchanger, etc..)
• Research the Sales solution/Service solution for MHI products
• Share the knowledge among the business partners (System design, etc)

Register subsidy schemes / certification programs

• Register products to national subsidy schemes, quality certification schemes and other country requirements
• Maintain subsidy schemes / certification programs
• Arrange and supporting random tests / factory audit accordingly as requested
• Research subsidy schemes / certification programs

Prepare MHI technical supports documents (in English and in other European languages)

• Propose ideas to improve technical documents for distributors
• Create new service tools
• Support MTH/MACO design section/service section activity 

Promote MHI products

• Introduce of new products highlighting features and benefits;
• Create presentations for distributors / customers
• Organize seminars for distributors / customers;
• Help to create new brochures / leaflets for the territories.

Survey the market information for new products

• Benchmark competitors’ new products continuously and making comparisons;
• Survey relevant standards / regulations / EU directives;
• Visit exhibitions to investigate new products / market information;
• Attend relevant seminars / meetings relating to heat pump industry associations.

Required Qualification and Training:

• Degree in Engineering

Technical experience within A2W heat pump, minimum 3 years 

Fundamental understanding of water system for sanitary and heating

• Knowledge of heat pump and water systems
• Knowledge of regulations and EU directives related to boilers and/or heat pumps
• Knowledge of VRF system/chiller could be beneficial

Strong interpersonal and communications skills

• Fluent English, both oral and written
• Strong communication skill
• Strong problem solving skill
• Multi-tasking
• Knowledge of other European language(s) could be beneficial

Prioritising skills
Understanding of customer requirements

Has knowledge of PC (Windows, Word, Excel, PowerPoint)

• Create and carry out presentations;
• Analyse operation data of the products.

Business trips across Europe with a short notice will be required 

• Status to travel Europe without visa is required.

Location:

• Stockley Park, Uxbridge.

Working Hours: 

Monday to Friday – 9am – 5pm (35 hours per week, 1 hour lunch break)